Description
For an exciting new contract position based in Geneva, RM IT Professional resources are currently seeking an IT Technician.This contract position would be to start as soon as possible, and run until end of December 2014.
The ideal candidate will perform the following tasks:
·Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems in the French speaking area
·Installs and optimizes HW/SW/Networking product and configurations at customer sites
·May diagnose and resolve product performance problems
·Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
·Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation
·Maintains a functional understanding of company service solutions
WORK EXPERIENCE/BACKGROUND:
·IT Degree
·Previous experience (at least 2 years ) in the end-user support
·Previous experience (at least 2 years) in VIP users support
·Previous experience (at least 2 years ) in Software/Hardware support
·Knowledge of ITIL process
·Knowledge in networks
·French/English: Fluency in oral and written
·A+ Certification will be appreciated (if not yet done, ready to make it)
If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.
Please note that only candidates who are a close match will be contacted regarding this role; non EU Citizens cannot be considered.