Service Desk Analyst

Brussel  ‐ Onsite
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Keywords

Description

The contracts are with a consultancy to be on assignment to a large European site in central Brussels as follows:

Nature of the tasks

Provision of advice and assistance in any area associated with the procurement, provision, delivery, maintenance, deployment, hosting, effective use of information systems and their environments.
Provision of quality plans, service level agreements, quality control and evaluation, quality assessments or other quality matters associated with information systems projects
Management of quality tests
Assistance in the implementation of project management methodology
Provision of security studies, security assessments or other security matters associated with information system projects
Functional requirements and business case analysis
Elaboration of vision documents
Risk analysis
Provision of technical studies, technical expertise, technical evaluations in relation with information systems

Knowledge and skills

In depth knowledge of information systems matters
In depth knowledge in IT consulting matters
Working experience of software development methodologies (eg RUP)
Strong capacity in preparing and writing studies
Strong capacity to give high-level presentations.
Ability to apply high quality standards
Ability to participate in multi-lingual meetings, excellent communicator.
Capability of working in an international/multicultural environment - Any expertise and experience in at least one of the following IT tools is mandatory: Oracle RDBMS/SQL, JAVAMEE, Coldfusion, PowerBuilder, IBM Rational tool set, E-learning, Good understanding of ITIL procedures.

Education and Experience

University degree with minimum 4 years experience in IT OR Non-university degree with minimum 8 years experience in IT.
Minimum 2 years experience in IT consulting
Proven experience with quality procedures
Minimum 2 years experience in the realisation of studies in the domain (eg quality, security, requirement analysis, technical domain)

Start date
January 2014
Duration
12 months
From
John Stout Associates
Published at
01.01.2014
Project ID:
645509
Contract type
Freelance
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