Description
Responsible for analysing moderately complex business problems and deriving multiple solutions for our Business Partners to choose from. Provide production support and maintenance of existing .NET programs. Has detailed insight to design and implement most of our business partner choices by either coding and testing an application or installing a purchased package and developing interfaces to other existing systems with little guidance. Provides ongoing support and enhancements to these systems with efficient use. Coaches others on technical skills.
Ongoing Support & Enhancements: Provide ongoing support and enhancements to computer applications or packages which includes: diagnosing problems, researching possible solutions, determining effects on the entire process, coding, thoroughly testing, documenting, and implementing. This includes setting up business processes within a package, customizations to packages/applications, interfaces to other applications, system testing, troubleshooting and correcting problems within the implementation phase of new package/application installation or new releases of an existing package/application. Proactively monitoring and continually enhancing performance of application.
Analysis: Independently analyze moderately complex business problems by communicating with current and future process users. Document findings and communicate findings through written documents and models to stakeholders. The analysis tasks include understanding and researching functionality and applicable technology of both potentially new applications/packages and new releases of existing applications/packages. Engage other areas in initial analysis phases to identify infrastructure and support needs.
Design & Customize: Solves business problems by designing and customizing computer applications that will meet the business requirements by utilizing best practices, corporate standards and technology with guidance. Determine and outline multiple approaches and recommend best option.
Manages Tasks/Projects: Manages daily priorities, support efforts, tasks related to projects and phases of small projects utilizing project management tools.
Coach: Coaches/mentors others on coding, testing, implementation, technology and business process. Interacts in a constructive manner with co-workers in order to create a synergy to develop business solutions.
SKILLS:
Required Skills:
- Analytical Agility - Analyzes ambiguous and rapidly changing data, people and things; identifies key issues and draws logical conclusions.
- Build & Sustain Relationships - Uses appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
- Contribute to Team Success - Demonstrates cooperation and collaboration while participating in a group or team.
- Facilitate & Manage Change - Makes effective decisions and achieves desired results in the midst of changes in responsibilities, work processes, time frames, performance expectations, organizational culture or work environment. Actively supports and promotes corporate and/or business unit changes.
- Results Driven - Focuses on a goal and harnesses own and others' energy to drive toward goal alignment; meets or exceeds expectations.
- .Net, Oracle database, PL/SQL and MQSeries and Crystal Reports.
Required Minimal Experience:
- 1+ years - Independently manage own daily priorities and tasks resulting from support or project activities.
- 1+ years - Experience managing small projects or phases of small projects (Preferred).
- 3+ years - Experience in all application development concepts including analysis, design, programming and testing.
Education:
- Associates Degree; Required.
- Bachelor's Degree; Preferred.
- Area of Study: Computer Science, Management Information Systems, Computer Engineering, or related degree.