Service Assurance Manager

London  ‐ Onsite
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Description

Service Assurance Manager - Contract - London - £competitive

Synergize Consulting are now hiring for a Service Assurance Manager to work at a leading government client based in London on a contract basis.

The purpose of the role is to provide an effective service assurance function for technology services. The post holder will manage the definition of services and service levels required to support the business and ensure that these services are provisioned successfully

Responsibilities include:

- Manage the reporting of service performance by the Shared Services function

- Manage new service implementations and the withdrawal of services no longer to be offered

- Provide a robust governance input which supports the needs of the Oversight function management team

- Manage and maintain service delivery risk and issue logs, ensuring these are up to date and reflect the progress of the service operation; prepare for and represent at monthly meetings and governance boards

- Manage the application of the service credit regime

Experience required:

- Significant experience in the management of the delivery of technology services

- Background within public sector environment would be ideal

- Significant experience of managing service through outsourced technical contracts.

- Can interpret service assurance concerns and identify issues in a form that relates to business and commercial considerations and can be dealt with by senior management

- Significant experience of contract negotiation and effective monitoring of agreed contracts

-  Knowledge and experience of successfully managing change within business

If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.

Start date
ASAP
From
Synergize Consulting Ltd
Published at
09.01.2014
Project ID:
648265
Contract type
Freelance
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