Senior Implementation Analyst

Georgia  ‐ Onsite
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Keywords

Description

The Senior Implementation Analyst is the primary owner and channel of all messaging to and from the client for relating to the implementation. The Implementation Analyst's purpose is to ensure all tasks, data analysis, client set up, business analysis, communication, and troubleshooting are delivered with a timely, detailed and effective resolution and done with overall client satisfaction while maximizing best practice philosophies.

Responsibilities and Functions

Serve as client advocate and a primary point of contact for implementations

Strong knowledge of offering and ability to articulate competitive advantages to market

Demonstrate a clear understanding of client's core business and effectively communicate to operational units

Quickly identify and resolve complex client implementation issues

Deliver client feedback for product enhancements and new product development

Maintain regular communication with key client contacts and conduct weekly conference calls

Document all client interactions and update status reports

Set up and maintain clients in system(s) and processor system (s)

Establish and execute Project Plans

Communicate requirements including business rules and test cases to the Implementation Developer

Analysis of all client data related to implementations

Demonstrate a clear understanding of purpose and desired end result of projects/analysis

Work closely with the Implementation Developer to analyze and verify all data results to ensure a successful Implementation.

Facilitate all data clean up related to an Implementation

Quality assurance of production changes and updates

Monitor initial production data loads after go-live

Qualifications:

Proficient in Microsoft Office, including Word, Excel, Project, and Outlook

Basic knowledge of MS SQL Server

Ability to manage multiple projects

Strong attention to detail

Ability to review file formats

Strong data analysis skills

Solid presentation and public speaking skills

Strong interpersonal and written communication skills

The ability to work well in a team environment

Bachelors degree or equivalent work history in workers compensation claims, commercial insurance, pharmacy benefit management or healthcare

Minimum 8 years of implementation experience

Start date
ASAP
From
iStaff
Published at
10.01.2014
Project ID:
648765
Contract type
Freelance
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