Customer Care Manager

Hampshire  ‐ Onsite
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Keywords

Description

Job Description

Responsible for the Coordination and communication with Planning & Deployment, Architecture & Engineering, Service Activation, Field Services, Customer Financial Services, Service Management, and Customers themselves are key responsibilities associated with this position.

Responsibilities

  • Acts as the single point of contact and provides highly skilled customer care support for multiple customer accounts which typically have a small to medium revenue scope or have less complex to moderate product needs.
  • Proactively manages the customer activation service needs to ensure the highest levels of customer satisfaction and that their expectations are met and surpassed.
  • Coordinates the research and resolution in regards to exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
  • Such interaction is initiated by customers through phone, email and/or portal communications.
  • Takes ownership of the request to ensure complete and accurate resolution.
Start date
ASAP
Duration
6 months
From
TDA Recruitment Ltd
Published at
11.01.2014
Project ID:
649712
Contract type
Freelance
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