Description
Invoice Specialist
Responsible for closing service work orders and generating invoices. Documentation such as; billing duration, date and time of service work, resolution method, zone charges, freight charges, appropriate tool charges, travel mileage, and materials usage is used to accurately initiate customer invoicing. Ability to understand and apply complex pricing rules to various situations in order to insure invoice accuracy.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Enter information from service work order reports into Astea business system in an accurate and timely manner.
Understand and apply complex pricing rules to various field service situations in order to validate the accuracy of service order billings.
Research customer credit disputes as necessary.
Contact customers for Purchase Orders by initiating phone contact and or sending invoicing information in accordance with predefined instructions.
Interface with internal and external customers to provide exceptional customer service.
Research and resolve incorrect or incomplete service order work reports in order to expedite the billing process.
Must have a significant orientation toward detail and be very thorough in the execution of tasks.
Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
Must actively seek information necessary to insure accuracy at the transaction level.
Must be a self-starter who will identify problems and initiate corrective actions without specific direction from supervisor.