Service Co-Ordinator

England  ‐ Onsite
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Description

Our client, based in Crewe, Cheshire is looking to recruit a Service Desk Administrator. The role requires knowledge of working in a large Service desk environment.

Main responsibilities include:
- Manage the processing of incoming calls to the Service Desk via portal, telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
- Ensure that appropriate response levels are maintained
- Enforce SLA's and IT Policies in consultation with end users to establish problem resolution expectations and timeframes
- Co-ordinate and/or perform hands-on fixes at 1st level, including installing and upgrading software, installing hardware, configuring systems and applications, password resets, etc
- Liaise with end users to ensure problems have been adequately resolved
- Contribute towards the development and dissemination of help sheets, usage guides and FAQ lists for end users
- Involvement in IT procurement
- Assist with hardware and software inventory tasks and recording
- Assist with administration tasks as required

This is a great role for someone looking to gain experience in a busy service desk environment.

If you are available immediately and have the required skills then please APPLY Today and we will get back to you asap.
Start date
As soon as possible
From
Aimhire Recruitment
Published at
16.01.2014
Project ID:
651530
Contract type
Freelance
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