Voice Operations Engineer - Investment Bank

City of London  ‐ Onsite
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Description

Voice Operations Engineer - Investment Bank - 40-55K

Voice Operations Engineer with past financial experience is required to join an investment bank based in the City of London.

Key Responsibility of a Voice Operations Engineer:
  • Take key decisions in respect of the impact of the fault/change on users and the existing infrastructure
  • Global 2nd/3rd line support with on-call support
  • Supporting IPC & IPT environments
  • Administration of NICE/Cybertech
  • IPC Dealerboard Trading Systems including:

o Constructing Dealerboard profiles for IPC users.
o Setting up hoots, intercom lines, SIP, Q.SIG and ISDN trunks.
o Lifecycle upgrades including software and hardware
  • Configuring conferencing features and services across IPC and IPT systems

Essential Experience of Voice Operations Engineer:
  • CCNP Voice or equivalent experience
  • ITIL knowledge and experience
  • Past experience in Alliance MX
  • Extensive Technical skills and troubleshooting experience of:

o Cisco Unified Communications Manager
o IPC IQ/Max Digital Turret System
o SIP, H.323, other media protocols
  • Ability to perform packet captures/analysis for troubleshooting
  • Experience of having worked in a global networks organisation
  • Any understanding of firewalls such as:

o Juniper, Riverbed, Bluecoat and TMG firewalls
  • Working within a ITIL environment
  • Experience of enterprise wireless technologies


Salary - 40 - 55K (depending on experience) + Benefits
Location - City of London

If you are interested in this Voice Operations Engineer role within a Investment bank then please apply. Sthree UK is acting as an Employment Agency in relation to this vacancy.
Start date
01/2014
From
Real Staffing
Published at
28.01.2014
Project ID:
656360
Contract type
Permanent
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