Description
SAS support consultant for operations department. SAS consultant is experienced in day to day SAS support, but also familiar with describing the SAS support processes in detailed support process descriptions and tasks and responsibilities (the "how"). Medior SAS support consultant who is able to support and maintain the complete SAS 9.3 environment on an operational day to day basis. The SAS consultant should also be able to help the organization grow in maturity level related to providing SAS support. One of the aspects is the ability to write down the processes and procedures in more detail.
Medior in SAS incident and change management processes in a complex environment (issue and question handling), SAS management console, deployment processes, scheduling, restore en back up processes, monitoring, user access management, logging issues users. This is more related to SAS. Next to this the consultant should be able to translate this in readable process descriptions or schemes where actions, tasks and responsibilities are made explicitely clear. Consultant should also have a strong technical background.
Well strucured, focus, good sense of priotization, Pro-active and very good communication, Persuation, organisational sensitiviness, decisiveness, awareness of priotization, apply best practice experiences.
English (fluently), Dutch.
Your main task is to provide end to end and day to day technical and if necessary functional support to the Advanced Analytics program and the CCRM end users. You assist in performance tests, describe the release management process for patches and fixes, back ups, monitoring, user access management and the end-to-end support process as a whole.
You act as a (professional) SAS support consultant who is responsible to take the initiative and the lead in the day to day support process. You have a functional relationship with the other SAS consultants who are involved in the SAS projects and the day to day support processes.