Description
Service Desk Manager
- Participate in company-wide IS projects as they relate to the desktop, mobile devices and/or distributed systems area of responsibilities.
- Provide and recommend IT solutions to management
- Document processes/solutions to ensure optimized work and process flows exist
- Support Help Desk IT Lead and management identify training opportunities for staff
- Review internal and external knowledge databases and procedural documents for accuracy and consistency
- Provide outstanding customer service and responsiveness that inspires confidence with the customer
- Provide high quality problem solving on more advanced technical issues along with root cause analysis
- Use analytical and decision-making skills to offer options and resolve advanced technical issues.
- Utilize documentation skills and process improvement experience to elevate the team
- Establish and maintain strong working relationships with customers and team membersService Desk Manager