Description
IP System Engineer rquired for 2nd line incident management support & coordination - for a leading mobile telecoms organisation based in Netherlands.
Role:
Ensures availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the IP services and the platforms/applications/solutions particular to the service.
2nd line incident management support & coordination.
Problem management, minimize negative impact on network/services by performing root cause analyses and resolving the root causes by implementing/driving changes.
Structural improvements of availability and performance by supporting performance management process with root cause analysis forIPdomain/element specific issues in line with the guidelines set by the optimization teams.
Resolve incidents by register, analyze, co-ordinate and guard progress, update incident tickets.
Resolve incidents by co-ordinate 2nd/3rd line supplier support.
Essential skills:
Good understanding of mobile and ISP network architecture (GSM, GPRS, UMTS, IP, Internet)
Routers, Switches and remote access Servers - Cisco/Huawei/Juniper
Network and routing protocols - EIGRP, OSPF, BGP, MPLS, MPLS-VPNS
Valid driver's license
CCNP/CCIE
ITIL
Project People Ltd is acting as an Employment Business in relation to this vacancy.