Description
3 months contract + extension
start date: immediately
Job Description
The System Administrator - LDAP provides technical support for the LDAP. This position is responsible for resolution of production issues. Troubleshoots issues and provide fixes and work-around for application problems. Creates and maintains documentation.
Key Activities
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ITIL based Incident/Problem/Change Management
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Provide functional and technical support to customer in multi-shift mode.
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Develop an in-depth functional know-how and work flows of the application
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Develop sound technical and architectural understanding of the application
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Develop a customer centric approach and ability to multi-task.
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Log issues into call tracking system and monitor through to closure
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Review and research of issues that arise.
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Pro-active communication of the status of those issues with the clients
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Work in close co-ordination with client, development and hosting support teams.
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Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.
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Participate in production problem analysis - provide specific, relevant production information to assist in troubleshooting the problem
Desired Skills & Experience
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Degree in Computer Science, Information Systems or related field and/or
3+ years' experience in LDAP System Admin on UNIX platform. -
Strong knowledge and experience in LDAP, AAA, Active Directory, Radius AAA, Open LDAP
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Configuration of various parameters for LDAP, analysis of logs and troubleshooting of performance issues.
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Must possess a keen technical mind capable of quickly learning new skills and tools.
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Excellent problem solving and troubleshooting abilities.