Description
The aim of the Service Design team is to set IT's services and performance standards and to ensure they remain up to date and relevant to the needs of the business community. In addition to defining performance standards, the team is also responsible for ensuring that the IT Operations is arranged (structure, location, roles, team sizes etc.) to deliver a highly effective and cost efficient service to the company. Overall, the team's aim is to ensure:- Excellent IT service and support standards are delivered globally. Ensuring that longer term breaches to the service levels are understood and resolved.
- Cost effective support is delivered consistently to the company, irrespective of its geographic location
- The IT function adapts sensibly to emerging technology trends and business demands.
Working with the relevant IT Operations teams, the Service Design Specialist will define and agree the service metrics (including cost where possible) used to measure the performance of applications & services, providing a foundation for Service Level Management.
Ensuring that the (primarily ITIL based) Service Management processes work effectively together to deliver the desired and defined outcomes.
Contributing to the aims and success of the Service Management roadmap and ensuring continual improvement of all processes as the IT organisation develops towards a service-based model
Qualifications
The role holder should be a qualified to ITIL Manager level with a firm understanding of outsourced vendor management models (quality and cost).
For more information please send me a CV and I can give you a call ASAP. Sthree UK is acting as an Employment Agency in relation to this vacancy.