Description
Job Description - Senior Genesys Consultant
The Senior Consultant is responsible for the architecture, design, implementation and delivery of Genesys solutions.
As a Genesys Subject Matter Expert, you must be able to demonstrate core competency in the Genesys CIM Platform, as well at least one of the core solutions such as Voice, Routing, GVP, Infomart Reporting, eServices and/or Workforce Management.
Relevant Skill Sets
- Contact Centre telephony systems
- IP Voice (SIP)
- Genesys Routing Strategy Development
- IVR Configuration, Deployment and VXML IVR Application Development
- Java and/or .NET development (Note; this is not a Software Development role)
- CRM systems such as Siebel, SAP, Oracle RightNow, Microsoft CRM, or equivalent Back End integration experience
- Contact Centres - Call Recording
- Reporting - including the use of Business Objects for presentation layer development
- Database (MS SQL and Oracle)
- IP Networking
- Security
- System Architecture and Integration
- Web Based solutions such as Chat
- Email Solutions.
- Message Queues, Web Services
- Desktop Client Integration