Description
43903-Storage Management Support Consultant
Portland, OR 97210
Position type: w2
Contact duration: 6months + (Strong possibility of extension)
BASIC QUALIFICATIONS-- MUST HAVE SERVER EXP
1.) Previous experience handling external vendors, server problem resolution, escalation and after-hours support.
2).Proven experience reporting and managing professional inquiries by business partners and vendors.
3.) Experience consulting for storage options, project management and business partners to determine server and storage requirements and recommend solutions in accordance with standard system procedures.
4.) Experience with Active Directory, HP Servers, Windows Server 2003, 2008,
5.) Experience with Networking principles.
6)Excellent multi-tasking abilities to handle multiple projects and operations
7.) Working experience with large complex infrastructures.
8.) Will require evening/weekend work and some travel within local server area at employees own expense.
PREFERRED QUALIFICATIONS
-Extensive Windows Server Administrations working with high ticket volumes
-OS Builds, Print Queues, and maintain high performance distributed systems 24/7
-Be fanatical about performance and performance monitoring
-Extensive experience with distributed computing, performance analysis, network -protocols, data storage subsystems, and backup.
-EMC SAN, NETAPP NAS, EMC NAS, Data Domain/Netbackup, and TSM.
-Some working experience with Remedy, ITIL, MS Project, Visio
-MCITP Certification, VM WARE, Red Hat, Linux, MSSQL, Oracle
JOB RESPONSIBILITIES
1.) Implement and support all Server related requests on time and within budget mainly through Remedy incident and service request tickets.
2.) Coordinate and facilitate moves, add changes, for Servers under general supervision of the team lead or IT Manager
3.) Provide administrative support (eg writing documentation for tickets, updating and maintaining logs, etc.)
4.) Responsible for all internal and vendor server inventory records of equipment and consistency of installation standards.
5.) Performs all server asset management functions including all of the elements of monitoring and tracking of hardware and software assets
6.) Measure, report, and monitor metrics associated with the delivery of services (eg against established Service Level Agreements)
7.) Oversee vendors to ensure they properly handle the daily operations of Servers
8.) Adhere and comply with Daily Ticket Metrics/MTTR
9.) Need to be flexible with work hours, on call, etc
10.) Responsible for maintaining ~400 Servers in the region 24/7
Experience level- 4 to 6 years, must have min 2+ years with Windows 2003 and 2008. Degree not required, must have min GED/HS diploma. Resources may be lifting equipment (yes med screen) they will not be in med env 50% or more for work- no healthscreen reqqbe in medical env and they may be driving - yes DMV and Yes, resource needs their own vehicle. Mileage is not reimbursed.
Manager is Paul Holden
Hours FLEXIBLE-- will include nights and some weekends
Softskills: ability to multitask, customer service skills and must be able to adjust to changing priorities