Customer Delivery Manager

Dublin  ‐ Onsite
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Keywords

Description

My client, a leading provider of biopharmaceutical services, is urgently recruiting a Customer Deliver Manager to join their team in Co. Dublin.

Responsibilities
- Manage customer interface and communication for assigned projects/programs.
- Serve as primary point of contact within Lifecycle Safety for all internal and external customers.
- Provide leadership structure for customer service interface from scoping stage, through proposal generation, bid defence to service delivery; and throughout the development and commercial life cycle of the product.
- Update financial systems, revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders, etc.
- Ensures financial project performance through oversight of key performance metrics.
- Develop specialist expertise in aligned specialist areas, as well as applying them across LSM and SO.
- Work with sales and proposals to ensure rapid, seamless, tailored responses to opportunities.
- Actively contribute at meetings with internal and external stakeholders.
- Provide leadership for Lifecycle Safety virtual project teams:
- Facilitate sales activities, and sales presentations (capabilities, bid defenses) and proposal development (strategy, costs and text), as needed.
- Incorporate strategic options when defining project/program scope and processes with customer.
- Develop customer relationships.
- Work in a customer centric fashion analyzing current and future customer needs and actively developing innovative, cross-functional strategic solutions within Lifecycle Safety service lines to meet customer needs.
- Oversee client and internal audits and inspections for assigned projects, participating as required.

Skills
- In dept knowledge of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, Standard Operating Procedures.
- Working knowledge of Lifecycle Safety service lines.
- Strong project management.
- Effective verbal and written communication skills including ability to network and lead teleconferences.
- Customer focused with effective relationship building skills.

Experience
- Bachelor's degree in Science and 6 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 4 years of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) and 2 years' project management experience or equivalent combination of education, training or experience.

If you feel you are a good fit for this role please call me, Niamh Irwin, on or apply directly to this advert.
Start date
02/2014
From
Real Staffing
Published at
18.02.2014
Project ID:
665289
Contract type
Permanent
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