Description
Manages the activities and people associated with the project and the success of that project. Works with user to identify the user's need. Delivers quality systems solutions to business problems. Develops conceptual level requirements in the analysis phase. Supports the production environment proactively through tracking management activities. Responsible for the ongoing systems needs of the client/user community.
COMPETENCIES:
Provide supervision; develop group goals and objectives; monitor and control client production charges; develop and evaluate staffing plans; utilizes formal SDLC to coordinate system development activities; provide project status reports; identify and define user needs; analyze project proposals; develop conceptual systems requirements; develop systems integration requirements; develop systems phasing plan; provide business application consultation; provide problem tracking/management; and prepare and deliver presentations.
SKILLS:
Experience managing a Service Management implementation project.
- 10 Years' PM experience
- ITIL Certification
- Large Service Management PM experience
- Manage across organizational boundaries
- Experience working with external service providers
- Bachelors or Masters degree in Business, Information Services, or Computer Science preferred; four to six years consulting experience preferred.
- Eight to twelve years experience, including at least two years professional consulting and two years in program/project management
- Formal training in SDLC methodologies
- Good analytical and problem solving ability, creativity, and insight
- Proven ability to motivate employees and create a positive working environment
- Strong interpersonal and communication skills and a strong political awareness.