Description
Support Analyst/Service Desk Analyst/1st Line Support/Helpdesk Analyst/Support Engineer -
Square One is currently recruiting for an experienced Service desk analyst to be based in Dublin for a 6 month rolling contract.
A Helpdesk Call Logger provides first line helpdesk support assisting them with hardware and software problems via phone, email or fax. Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues. Will log all calls on the call logging system and maintain a log of any software or hardware problems detected.
The successful applicant MUST speak German.
The candidate must be:
Flexible to work on Saturdays on a rotational basis
Flexible to work on Sundays from Jan-March 2014
Good Customer Service and Soft Skills
Average Technical Knowledge
Strong background of having worked in a Service Desk Environment
Flexible to extend shifts upon request
Follow all Quality and Compliance guidelines laid down by the company and the Project
Location - Dublin
Rate - Negotiable depending on experience
Start Date - ASAP
Length of contract - 6 months
If your skills and experiences match this job description, please send your CV ASAP to start the process.