Description
THE ROLE
- Responsible for managing Technical Services Staff.
- Develop and implement Technical Services processes including SLA's/service policies.
- Manage operational issues raised by key customer accounts.
- Liaising closely with 3rd party suppliers and associated escalation contacts.
THE PERSON (must have)
- Relevant ITIL certification and experience.
- Technical qualifications in CISCO either CCNA or CCNP.
- Good knowledge of Telephony or voice products. (CUCM)
- Lead, mentor and supervise technical team members.
- Hands on experience with networking environments.
- Ability to meet and manage SLA's.
- Strong communication skills, written and verbal.