Description
As the Customer Service Manager for Digital Channel you will…- Manage the monthly Service Forum (produce deck, including analysis & insights, chair meeting, drive actions etc)
- Source all the data that provides customer feedback (net promoter score, customer survey, outcome testing customer surveys, campaigns, complaints data)
- Analyse and provide insight into how we can improve customer experience of digital channels
- Determine and drive actions to improve customer service by working across the bank, engaging stakeholders and project managing deliverables through to results
Sthree UK is acting as an Employment Business in relation to this vacancy.