Description
Senior Service Desk AnalystSenior Service Desk Analyst - 3-6 months
My client is urgently seeking a Senior Service Desk Analyst based on a 3-6 months contract with a view to extend. This is an excellent opportunity to join a dynamic retail company. Service Desk role is to support stores in UK & Ireland. Additionally the role will be supporting head office staff and remote users. If you have experience of working within a retail environment, it would be a bonus but not a necessity.
Key skills needed for Senior Service Desk Analyst include:
* Providing 1st & 2nd line support
* To ensure that Service Desk tasks are performed correctly and in a timely manner.
* The Senior Service Desk Analyst has the responsibility to ensure that the Service Desk is operating to standard procedures and observing the Service Desk code of conduct.
* Customer Interface - deliver high-quality communications with Customers during service interruptions to their systems and the notification of planned outage.
* Knowledge Management of Service Desk processes, procedures and Asset management.
* Provide excellent customer service at all times
* 5+ years experience of working in an IT Service Support environment
* Excellent working knowledge of Windows desktop & laptop environments including Active Directory/Windows 7/Microsoft Office.
Key words: Service desk, Active Directory, Exchange, Microsoft
If you have the knowledge or experience of a Senior Service Desk Analyst then please apply now. Interviews will be taking please this week and next so please act fast and forward your CV to me. Sthree UK is acting as an Employment Business in relation to this vacancy.