Service Architect

Vlaams-Brabant  ‐ Onsite
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Keywords

Description

Service Architect:

Context:
Ensure the analysis and design of a customized end-2-end service solution and a delivery model that meets the requirements and specifications of the customer in the context of outsourcing and complex managed service projects.

Job content:
Responsible for the overall service organization and governance architecture to sign for complex outsourcing and service projects in collaboration with the architects and solution delivery organization.
Management of all deliverables for the overall governance and services, including aspect of the solution quality, feasibility, mitigation of risks, financial elements, alignment of the customers' requirements.
The current service model of the client (Organization, processes and cost models) study;
Coordinate with the Organization of the service delivery provider to the appropriate service solution to test the actual delivery. You determine the resulting gaps in the service solution, document this and proposes alternatives for the gaps to fill
Organization outline the required governance for the solution, including processes and the transformation needed to determine the situation to the AS IS TO BE situation to evolve.
Delivering an integrated solution and offer a high quality service to the organization and domain.

Attitude & Communication
You take ownership, work independently and escalate when necessary.
You ensure an immediate and accurate communication with customers, partners, the delivery units and colleagues.
You manage virtual teams as part of our response to complex projects

Required skills:
Training and Experience
You have a master degree or equivalent experience you have.
You have at least 5 years experience in operational IT service environment for customers.

Technical knowledge:
PM methodologies (PMI, PRINCE2)
ITIL
Solution selling skills
Optional: CMMI

Competencies:
You are analytical and may be at a strategic level thinking and to translate into concrete solutions.
You write fluently and commercial and have a good knowledge of Dutch, French and English

Start date
n.a
From
e-resourcing Limited
Published at
26.02.2014
Project ID:
670429
Contract type
Freelance
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