Customer Account Specialist I Job #3665

Ohio  ‐ Onsite
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Description

Customer Account Specialist I Job #3665, North Canton, OH

Pay Rate: $14.00/hr.

Length: 6 Month Contract to Perm

Description:
Managing customer accounts to ensure timely customer payments, proactively resolving Accounts Receivable issues, and communicating accurate responses to both external and internal customer inquiries.

Responsibilities:

  • Maintains and updates customer account information in relation to system notes, data tables, and files.
  • Identify opportunities to ensure continued customer satisfaction through the continual development and implementation of improved administrative processes and other support areas.
  • Utilize and generate QMF queries to access required information related to issues such as invoice payments, service contract coverage, billed work invoicing, and product sales orders.
  • Customer account asset management such as order backlogging, shipping and installation scheduling, shipped not installed, and unbilled/billed Receivables.
  • Working knowledge of the following internal information systems:
  • (CARMS) Customer Accounts Receivable System
  • (NSCA) Service Contract Administration
  • (SOP/SOARS) Sales Order Processing
  • (BINQ) Billed Work System
  • (CCMF) Corporate Customer Master File
  • (CCEF) Corporate Customer Equipment File
  • (VERTEX) Tax System, BaaN, Oracle, QMF, YSIS, and Solomon.

Requirements:

  • Prefer a 4 year degree in business related field OR a minimum of 5 years customer relations/collection experience.
  • Negotiation skills complemented by systems proficiency in Microsoft Office and data base applications.
  • Strong personal communication (verbal and written).

Please reference Billed Work Coordinator Job #3773 when applying to this position and email your resume

Integrity Technical Services, Inc. does not charge a fee for finding anyone a job.

Integrity Technical Services is an Equal Opportunity Employer.

Start date
ASAP
Duration
6 months
From
Integrity Technical Services, Inc.
Published at
27.02.2014
Project ID:
671278
Contract type
Freelance
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