Description
Identify, research and resolve incidents presented to the IT Service Center from business partners via phone calls and other methods of contact as necessary. Provide fulfillment of requests from business partners. Incidents and requests for fulfillment can be related to a wide range of topics including computer hardware, software, security, access management, networks, telecommunications and conferencing.Perform user account provisioning and access management on designated systems, technology platforms and applications. Participate in internal team process documentation. Perform all work in accordance with defined policies, standards and procedures for the enterprise.
Can be located in either Green Bay Wisconsin or Chicago Illinois
SKILLS:
Strong customer service/Help Desk skills - Experience in a high volume Help Desk call center is a must
- Ability to multitask
- Active Directory
- Strong attention to detail
- Strong adherence to processes/procedures
- User provisioning in an AD environment
- User rights assignment
- Associates degree or higher in an IT related field preferred
- Experience with Service Desk Express
- RACF/Vanguard
- Novell eDirectory