Description
IT Helpdesk
Long term contract
Part time (Monday to Thursday)
About the client
An IT helpdesk position has become available for one of the leading organisation in Perth. They are looking to add 2 contractors in their team to support their busy work schedule. They have an excessive flow of calls in the last couple of month which lead to generate this opportunity.
Your role
- You will manage first level telephone for all IT issues and queries from internal customers
- You will be adhering to set service level agreements defined for the helpdesk team which covers the IT incidents and service requests.
- You will provide accurate solutions to your customers using appropriate information
- At certain level, you will assign L2 and L3 faults to field staff and escalate complex incidents to specific teams
Required
- Experience on Windows operating system (Windows 8)
- Basic understanding of networking and Active Directory
- Excellent communication skills and email etiquettes
- Customer focussed approach and a lot of patience to manage customer queries
- Good analytical skills to understand the root cause of the problem
Good to have
Experience working on Level 1 helpdesk/servicedesk support
What's on Offer?
- You will get an excellent 2 weeks training on service desk
- Work on a fast paced IT servicedesk
- A lot of shadowing and walk through of the systems
- You can apply your theoretical knowledge on practical applications
- Work in state of the art facility in the heart of CBD
- Enjoy working only in the morning half ie from 7 am to 12 noon.
We encourage people returning to work to apply and also university graduates who want to strike a balance between work and studies/personal life or any other commitments.
We will be interviewing candidates next week and evaluate the best candidates who can qualify for this position.