Description
Role:To support in championing the client first agenda across the end to end customer due diligence processes through the creation and ongoing delivery of effective communications to colleagues and our clients.
Key Accountabilities:
- To support the development and delivery of an internet portal, developing new and sustainable ideas for refreshing the content and encouraging usage.
- Lead the delivery of key communications activities independently in line with the communications calendar.
- Work with colleagues across CDD and our clients to identify gaps in communications or areas of improvement required.
- Ensure communications are aligned with Global Payments, Group Operations and the Group and are to agreed standards.
- Ensure all communications are timely and accurate.
- Proactively identify improvement opportunities to our communications.
- Represent the voice of the customer by developing customer experience metrics within CDD processes.
Key Capabilities, Knowledge, Skills and Experience
- Experience of developing and delivering communications strategy and plans
- Effective stakeholder management skills to identify and address communications needs.
- Able to facilitate workshops / discussion groups to proactively identify communications opportunities.
- Able to operationalise communications plans to ensure efficient delivery and maintenance.