Incident Controller

Brussel  ‐ Onsite
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Keywords

Description

Description

Incident Controller to ensure quality first level analysis, dispatching to second tiers. Active follow-up and communication/escalation whenever required to ensure no breaching. Active interest in understanding the underlying root causes to check if structural improvements are required. Attention to detail for entering data in the ticketing tool. Attention to detail to perform analysis on tickets dealt with on a weekly basis

Technical context

Knowledge of the tool HPSC or HPSM is an added value

Business context

Working for changes related to departments as Finance, Risk, HR and Marketing

General skills selected:
Communication Work experience (4 years)
Attention to detail Work experience (4 years)
ITIL - Incident Management Work experience (5 years)

Domain skills selected:
Operations Work experience (4 years)
Service Work experience (5 years)

Start date
01/04/2014
Duration
3 months
From
Whitehall Resources Ltd
Published at
08.03.2014
Project ID:
676618
Contract type
Freelance
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