Description
Description
Incident Controller to ensure quality first level analysis, dispatching to second tiers. Active follow-up and communication/escalation whenever required to ensure no breaching. Active interest in understanding the underlying root causes to check if structural improvements are required (problem management). Attention to detail for entering data in the ticketing tool. Attention to detail to perform analysis on tickets dealt with on a weekly basis
Ensure pro-active follow-up regarding problem management: with the second level and ensure usable and correct information available for business stakeholders to take decisions
Technical context
Knowledge of the tool HPSC or HPSM is an added value
Business context
Working for changes related to departments as Finance, Risk, HR and Marketing
General skills selected:
Attention to detail Work experience (5 years)
ITIL - PM experience Work experience (5 years)
ITIL - IM experience Work experience (5 years)
Domain skills selected:
Operations Work experience (4 years)
Service Work experience (5 years)