Description
For a client of ours, we are looking for a Service Architect in the Brussels area (Belgium).
Start date: ASAP
Duration: 12 months, with possible extension
Location: Brussels area, Belgium
Language: English and Dutch/French
Purpose of the job
A Service Architect is responsible for the analysis, the design and the internal validation of a custom-made, end-2-end Service Architecture of a global ICT solution - which meets the requirements of the customer and reuses where possible the standard building blocks in the Belgacom portfolio - in the context of an Outsourcing or complex Managed Services deal.
Next to making the design, the Service Architect plays an active - customer-facing - role in selling the solution to the customer in different phases of the project life cycle (business development, RFP-phase, negociation, continuous improvement).
1.2 Focus Areas
The Service Architect has 3 main focus areas:
Looking at "what" a global ICT solution is supposed to deliver to the business and to the end-users:
o from a "contribution to business outcomes" perspective;
o and from a recurring operational perspective;
Designing and defining the service catalogue and the End-to-End process architecture - fully aligned on the ICT architecture;
Determining the service levels, the availability, the serviceability, and the reporting facilities provided by the solution.
1.3 Main activities
From a job contents point of view, these are the main activities executed by a Service Architect:
1 Prior to the RFP phase, contributes to detecting the business requirements of the customer and actively participates to the qualification phase
2 During the pre-sales phase, responsible for delivering the end-to-end Service Architecture of the solution in scope. The concrete deliverables are:
* Services Catalogue (including service description, conditions, prices, and SLA's)
* Service Delivery Model (selecting the right model from basic maintenance and support up to full Outsourcing and Business Process Outsourcing, going through multiple Managed Services)
* The Processes Architecture (also called the Operational Architecture) including Roles and Responsibility matrices covering the different customer, partner(s) and Belgacom actors.
* Validation of the internal organization for the proposed Service Architecture.
3 During the post-sales phase, manages evolutions of Services Architecture and proactively formulates proposals to continuously improve Services Architecture
1.4 Requested profile for the job
1.4.1 Education level & general experience
University degree (or assimilated level)
Experience in complex outsourcings deals - pre-sales phase
Able to obtain results in environments with many different stakeholders
More than 10 years of experience in ICT environment (bid management, project management, program management, service delivery/operations, innovation, ICT Architecture, Service Architecture)
Experience in negotiating with client
1.4.2 Technical and functional knowledge and skills
Drive to understand the business of the customer and to translate in ICT needs
ITIL v3
Set up and manage processes
Set up organisation
Experience in change processes
Optional: Project and Program Management methodology (PMI, PRINCE2, ..)
Optional: CMMI, COBIT