Senior Service Transition Analyst

London  ‐ Onsite
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Keywords

Description

Senior Service Transition Analyst
Location: London
Contract Duration: 6 months
Rate: Up to £397 per day

Senior Service Transition Analyst required with the following skills/experience:

Knowledge:
* The ITIL service management framework (to at least foundation level) with a focus on service transition elements, and its practical application within a complex safety-critical, multiple-site operational business
* A recognised project delivery method

Experience:
* Service Transition experience essential
* Has worked within the IM industry in an analyst role reporting to team lead level
* Proven experience of working within a group of highly skilled business and IS/IT professionals to deliver an ITIL-based service transition capability in a complex, multi-site, preferably public service organisation
* Experience in production of Service Transition deliverables such as Service Model, Service Acceptance Criteria, Service Desk Scripts
* Experience in reporting on the status of Projects from an operational and service perspective
* Experience in document approval and sign-offs on behalf of Support Teams
* Experience in facilitating Knowledge Transfer between the Projects and Support Teams
* Experience in ensuring the Transitional deliverables are produced, approved and delivered according to the Project Plan

Skills:
* Identifying team goals and objectives, motivating and leading others towards their achievement through the adoption of appropriate behaviours
* Proven ability to manage the interactions between suppliers, in-house teams and customers necessary to reliably deliver quality IM service transition services within large-scale, complex operating environments
* Proficient in risk management methods and techniques for the assessment and management of IM and business risk

You will be accountable for undertaking service transition activities within the Service Transition team. Assisting in the evaluation of supplier bids and also assisting with the provision of financial information including ongoing support costs is an integral part of the role. You will also review on High Level Designs, Solution Designs and Low Level Designs, along with conducting service readiness prior to the release of any new or enhanced services with all the key stakeholders

Key Accountabilities
* Service Delivery: Effective and efficient provision of service transition services, as noted in the above scope, in line with agreed Service Level Agreement (SLAs) and Operational Level Agreement (OLAs).
* Service Improvement: Manage actions identified from major incidents, review and monitor problems, identify service improvement, identify trends and root causes working with resolver groups. Also review changes/releases/service requests, as appropriate, for completeness and level of success, highlighting areas for remedial action.
* Communications: Support effective communications surrounding the service transition process that the role is delivering such that all the required parties across the organisation are aware of the process and have a common and clear understanding of all decisions made.
* Continuous Improvement: Accountable for maintaining a process framework and culture whereby opportunities for service improvements are continually identified, assessed and implemented in a manner that shows demonstrable year-on-year efficiency gains across service transition operations.
* Compliance: Accountable for ensuring actions are compliant with all contractual/licensing obligations and with all regulatory and internal procedural policies and governance related to the provision of IM transition services and understand the safety standards of the operating business (in particular the implications of E1008 standards).

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Start date
ASAP
Duration
6 months
From
Certes Computing Ltd (Birmingham)
Published at
14.03.2014
Project ID:
679438
Contract type
Freelance
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