IT Communication specialist User transformations

Gelderland  ‐ Onsite
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Keywords

Description

Title: IT Communication specialist User transformations
Start: March 2014
End: August/September 2014
Working hours: up to 40hrs (Monday till Friday)
Location: Zaltbommel (occasionally Amersfoort)
Languages: English AND Dutch

Our client is planning to transform its on-premise Global Mail service to the Cloud. Next to mail also the Office Communicator (OCS) will move to an online (cloud) service. You will also be involved in the implementation of a user Self Help IT Portal that users would use to get on-line IT support (submitting issues or request and finding knowledge and tools to execute self services).

The above change projects require strong focus on "Management of Change" and requires an IT communication specialist that is able to translate these changes in clear user and business information and provide the required user documentation.

The role of the Communication specialist is to:
- Design in relation with the IT Communication owner and the Corporate Communication department an effective and accepted Communication package to users and business on the transformation of Mail, Communicator and personal storage.
- Design and execute an effective online training package for users on the new services and functionality.
- Execute the communication streams to business, users and IT during the migrations.
- Manage and coordinate the detailed communication planning.
- Document the IT knowledge and training package for the Service Desks and IT support teams.
- Collect, organize and respond to user feedback, requests and questions on the migrations.
- Report on migration communication effectiveness during migration to the program.
- Handover the training, communication and planning documentation to the Global service owner.
- Support the creation, translation and review of User oriented IT knowledge articles (FAQ's, QRC) related to self help support.

The knowledge of the Communication Specialist:
- Very experienced in user communication related to IT (workplace) transitions
- Experienced in mail and or Self help transformations
- Experienced in working for and with a global company
- Very good understanding on execution of IT (Workplace) support tasks and user IT needs
- Good communication skills to all levels in the organization
- Excellent in English and Dutch (German is preferred)

The Communication Specialist reports functionally to the Program manager and is also directly linked to the IT Communication owner.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start date
ASAP
Duration
6 months
From
Michael Bailey Associates - Eindhoven
Published at
18.03.2014
Project ID:
680955
Contract type
Freelance
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