Description
Job Purpose:
- Implement and own the Application Lifecycle for a solution
- Ensure the consolidation, technological innovation, evolution and compatibility across IM of solutions
- Ensure that processes are constantly reviewed, improved and harmonized
- Ensure consistent deployment of global workplace, communication and infrastructure solution within
the business
- Ensure level 2 support as required for the responsible solution area
- Follow Security Policies
Main Accountabilities/Measured On:
- Customer satisfaction with solution delivered (business customers and partners, end users)
- Delivery of solutions on time, within budget and according to business case
- Quality of service: achievement of agreed Operational/Service Level Agreement (O/SLA)
- Percentage usage of the solution by the business
- Successful implementation of solutions within the business
Stakeholders:
- IM Security, Risk and Compliance
- Architects
- Project managers
- Peers in workplace and IM Production
- Business customers, Business process owners, key users
- Everest program teams
Main Tasks & Responsibilities:
- Act as the key system authority for assigned business solutions, own the tools requirements to support
solution and manage solution according to demand.
- Guarantee all work is compliant with internal and external audit requirements and complies with
financial and legislative requirements (eg statutory, reporting, tax, )
- Define solutions according to the agreed SLAs and ensure that the solutions are technically robust and fit for purpose.
- Define and set OLAs as required to build and operate the solution; own the continuous improvement of solutions
- Work with the team to ensure the solutions are fully integrated and designed according to
specifications and group standard
- Use continual improvement processes based on strong management information to drive service
improvement
- Take into account future requirements from IM quality management covering end-user feedback
- Ensure the solution and underlying services are properly described in solution, service and product
catalogue
- Contribute to the development of business cases through the provision of solution options, indicative
costs and work effort estimates
- Provide 2nd level application support for solution and components
- Identify and recommend vendors for the development and maintenance of the solution
Management Responsibilities & Decision Power:
- Be willing to take the role of a team leader as needed
- Design approach and creation of function, non-functional and technical design details in alignment with architecture
- Release upgrade cycle for a solution
Personal Attributes:
- Strong team player
- Ability to build pro-active, co-operative working relationships with customers, peers and key
stakeholders based on respect and team work
- Experience with and sensitivity for different cultures
- Ability to act under strong pressure and to manage efficiently crisis situation
- Creative and analytic approach
- Able to evaluate information, identify key issues and formulate conclusions based on sound, practical
judgment, experience and common sense
- Experience and thorough knowledge of technologies required for the solution in his/her scope