Internal Sales Manager

Description

• Oversee and support KPI/goal obtainment for each COE team member.
• Maintain staff by recruiting, selecting and training employees; as well as developing personal growth opportunities.
• Accomplish staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Team management; coaching, developing, coordinating, counseling, and disciplining employees within the COE department.
• Act as a mentor and assign mentors across the team where needed, in particular to new hires.
• Provide monthly feedback to executive leadership regarding progression of the COE Team(s).
• Collaboratively work with all sales teams and strategic/global accounts to develop an overall territory account plan to maximize opportunities and generate sales activity and gross profit attainment.
• Grow and maintain existing customer and partner relationships with an emphasis on a defined list of accounts.
• Oversee quote creation, order processing and day-to-day prospect, customer and partner requests.
• Maintain exceptional quality of service by enforcing quality and customer service standard, analyzing and resolving problems, identifying trends, recommending system and process improvements.

• Knowledge of operational policies and procedures, customer service and sales probing techniques, developing and maintaining long-term business relationships.
• Ability to analyze data, identify trends and develop recommendations for improvement. Able to research and solve complex, multi-faceted problems, work independently and show initiative;
• Ability to maintain a positive attitude, handle large volumes of work and meet tight deadlines, adapt to, and embrace change in a rapidly changing environment.
• Lead and mentor by example, maintain and promote good client relations, maintain confidentiality of sensitive information.
• Skilled in relationship building, problem solving, researching customer and product information, planning, scheduling, and organizing work
• Must be able to multitask and have exceptional time management.
• Excellent verbal and written communication