Description
Provide business function support in various power delivery settings. Provide clerical and some administrative support. Develop customized reports provided by integrated systems, including PassPort, PeopleSoft, Impromptu, etc, and MS Office applications. Use oral and written skills to present information.
SKILLS:
- Seeking a productive employee who utilizes collaboration, leadership and team building with strong interpersonal skills to provide superior value
- Must have experience working in call center environment
- Must have experience doing analysis and metrics for Call Center. Ex. Call volume, optimum staff level, statistics etc
OR have solid Analyst skills and experience with MS Excel and MS Access - High school diploma with minimum of 5 years experience in specific area of expertise.
- Familiarity with power companies a plus.
- Utilize PC and Mainframe applications, such as Microsoft Office (Word, Excel, PowerPoint), Peoplesoft, Time, EERS, and PassPort proficiently.
- Experience with the following is desired: Crystal Reports, Cognos and Avaya (call center metrics), Archibus, FM Systems, Lotus Notes