Cisco Support Engineer

Georgia  ‐ Onsite
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Keywords

Description

Description:
Seeking a candidate to work in a primarily CISCO-based environment to resolve fault conditions on voice services remotely or at the customer site. Ideal candidate will be creative, self-motivated, and has the ability to work with little guidance. Candidates should have the ability to understand and articulate technical information in a simple, concise manner. Candidates must be organized, thorough and able to effectively manage customers and internal process. The ideal candidate must have demonstrated experience, and a willingness to manage after hours escalations on a rotational basis.

SKILLS:

Qualifications:

  • CCNP ACTIVE Certification
  • CCVP ACTIVE Certification
  • ACTIVE - CCIE certification Voice (SIP, CUCM, H323)
  • Must have CCNA Voice experience, experience with complex VOIP and dial plans.
  • Need strong knowledge/experience with CISCO Call Manager and CISCO Cube-SP
  • Need to have familiarity with: CISCO HCS/UCS, VOSS, VOIP, & TCP/IP
  • Must have shift flexibility to work various shifts in a 24x7 environment
  • Must have strong communication skills, and expert experience providing Tier 2.5/3 support
  • Must be able to work in a fast-paced environment.
  • Must be customer focused and willing to interact with customers to address issues/concerns or inquiries associated with their voice services.
  • Knowledge of SIP Protocol & ALU would be a plus.
  • Expert level experience supporting Voice Gateways
Start date
n.a
From
Synectics
Published at
01.04.2014
Project ID:
687528
Contract type
Freelance
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