Description
Description:
Seeking a candidate to work in a primarily CISCO-based environment to resolve fault conditions on voice services remotely or at the customer site. Ideal candidate will be creative, self-motivated, and has the ability to work with little guidance. Candidates should have the ability to understand and articulate technical information in a simple, concise manner. Candidates must be organized, thorough and able to effectively manage customers and internal process. The ideal candidate must have demonstrated experience, and a willingness to manage after hours escalations on a rotational basis.
SKILLS:
Qualifications:
- CCNP ACTIVE Certification
- CCVP ACTIVE Certification
- ACTIVE - CCIE certification Voice (SIP, CUCM, H323)
- Must have CCNA Voice experience, experience with complex VOIP and dial plans.
- Need strong knowledge/experience with CISCO Call Manager and CISCO Cube-SP
- Need to have familiarity with: CISCO HCS/UCS, VOSS, VOIP, & TCP/IP
- Must have shift flexibility to work various shifts in a 24x7 environment
- Must have strong communication skills, and expert experience providing Tier 2.5/3 support
- Must be able to work in a fast-paced environment.
- Must be customer focused and willing to interact with customers to address issues/concerns or inquiries associated with their voice services.
- Knowledge of SIP Protocol & ALU would be a plus.
- Expert level experience supporting Voice Gateways