Incident And Problem Manager

London  ‐ Onsite
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Keywords

Description

Role: Incident and Problem Manager

Rate: £ per day

Length: 3 month rolling

Location: London

Start: ASAP

Role:

The successful candidate will be responsible for the oversight and management of all London-based and Global Major Incidents (Priority 1 and 2) to ensure their swiftest resolution. This will involve co-ordinating separate technical teams, structuring investigations and working with the respective Client Services channels to ensure accurate and timely information is disseminated to our end-users.

Furthermore, this team will be responsible for Problem Management. The Problem Management element is designed to manage underlying technical issues through to resolution and expected to deliver a reduction in call volumes through the implementation of proactive analysis.

Experience needed
  • Be responsible for all Major Incidents assigned to the team (largely London & Global systems). It is expected that the successful candidate will be able to manage Incidents, as well as manage others performing that role.
  • Ensure major issues are communicated effectively to all involved
  • Be a point of an escalation path 24 x 7
  • Ownership and communication of the Problem Management process
Sthree UK is acting as an Employment Business in relation to this vacancy.
Start date
04/2014
Duration
3 Month Rolling
From
Orgtel
Published at
05.04.2014
Project ID:
690526
Contract type
Freelance
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