Description
Role: Incident and Problem ManagerRate: £ per day
Length: 3 month rolling
Location: London
Start: ASAP
Role:
The successful candidate will be responsible for the oversight and management of all London-based and Global Major Incidents (Priority 1 and 2) to ensure their swiftest resolution. This will involve co-ordinating separate technical teams, structuring investigations and working with the respective Client Services channels to ensure accurate and timely information is disseminated to our end-users.
Furthermore, this team will be responsible for Problem Management. The Problem Management element is designed to manage underlying technical issues through to resolution and expected to deliver a reduction in call volumes through the implementation of proactive analysis.
Experience needed
- Be responsible for all Major Incidents assigned to the team (largely London & Global systems). It is expected that the successful candidate will be able to manage Incidents, as well as manage others performing that role.
- Ensure major issues are communicated effectively to all involved
- Be a point of an escalation path 24 x 7
- Ownership and communication of the Problem Management process