Description
My client, a market leading financial services organisation is looking for a Complaint support manager/ Team Leader. The roleholder will be from a legal and/ or banking background.LOCATION: CANARY WHARF
RATE: £350 per day
DURATION: 6 MONTHS
START: ASAP
The Role:
* Review and assess artefacts
* Collate Case files from the artefacts available in various locations
* Review Complaint and agree action required with CRD
* In liaison with CRD, produce Case summary report including assessment of regulatory, legal and commercial risks
* Assist CRD with drafting of requests for Sanction
* Play a key role in ensuring all customer information is accurate and kept up to date on complaints management system.
* Monitor complaints and ensure all complaints remain accurately reported and tracked and that we adhere to agreed complaint protocols.
* Attend team meetings and contribute fully, including suggestions for ways of improving customer service.
* Seek, share and embed best practice. Establish and actively manage own personal development plan and seek to improve in areas of development through undertaking the necessary training, skills development and coaching.
Please reply with an up to date CV if you are intersted and i will give you a call.