Description
ServiceNow Specialist required for long term contract (to start ASAP) in Brussels with my presitigious Asset Management client.
The experienced Technical Specialist/ServiceNow/Jira/Quality Centre/QC will be joining the IT Tools team and will be the team member focused on ServiceNow/Jira/HP Quality Center administration for an existing infrastructure.
Responsibilities of the Technical Specialist/ServiceNow/Jira/Quality Centre/QC are:
Service Now (50%)
Execute the following main tasks for the continued use of Service Now:
* Incident Management
* System Enhancements
* System Upgrades
* Creation of new workflows
* Creation of new services
* Creation of new service catalogue items
* Implementation of CMDB using Service Now built-in discovery mechanisms and BMC ADDM.
Jira management (30%)
* General management (Testing, analysis) of all elements of the JIRA workflow applications (analysis)
* Manage the offshore Jira development team and ensure the delivered work meets company requirements (project management)
* Evaluate and prioritize tasks as they relate to program delivery during weekly meetings with the Methodology and QA team
HP Quality Center (20%)
* Maintain the applications from a technical point-of-view.
* Analyze needs; propose an action plan and follow-up on implementation.
Required experience/skills for the Technical Specialist/Service Now/Jira/Quality Centre/QC are:
*3+ years of experience with the following skills:
oService Now/Jira/HP QC administration, patches, upgrades
*4+ years experience working with multiple Team/Onsite/Offsite work experience
*Experience in engaging with test teams and UAT users, review test cases
*In-depth knowledge and technical experience with Service Now, Jira and HP Quality Center
*Ability to work as a team member.
*Excellent communication skills with both IT and business.
Please reply with an updated CV to discuss the role in detail.