Description
Incident & Problem Coordinator/Analyst - ITIL, Release Test, Release Component Acquisition is required by my client who is based in London Victoria.
Current SC Clearance desired or willing to go through it!
Desired & Required Skills:
Must be knowledgeable in Information Technology Infrastructure Library (ITIL) Foundations, experience in the implementation of SV&T processes, procedures, and tools including Test Model Definition, Release Component Acquisition, Release Test, and Service Acceptance.
Required skills:
*Understand and work effectively in an IT Service Management environment
*Ability to work in an environment with evolving requirements and dynamic schedules
*Excellent communication skills (verbal and written)
Other desired skills:
*Leadership experience
*Strong analytical skills and ability to develop and recommend solutions for problems/issues
*Knowledge of government program life cycles, processes and procedures
*Ability to interact effectively with internal and external customers and senior program management
Job Descriptor:
Coordinates planning, organization, control, integration and completion of engineering projects within area of assigned responsibility. Plans and formulates engineering program; reviews product design for compliance with engineering principles, company standards, customer contract requirements, and related specifications. Evaluates and approves design changes, specification and drawing releases. Coordinates activities concerned with technical developments, scheduling, and resolving engineering design and test problems.
Typical Minimum Qualification/Experience:
Ideally require Bachelors degree from an accredited college and capability typically achieved through around 14 years of professional experience. Will also consider individuals with equivalent experience/combined education. Considered an expert, authority in discipline.
Specific Job Description
Work with specific business communities to support investigations and quality checks on any issues raised or weaknesses identified with respect to problem management and incident handling.
Analyse the findings of problem management and incident handling investigations and quality checks and draft reports and recommendations.
Review problem management and incident handling processes and help support the implementation of changes.
Work with all teams across service management to support the problem management and incident handling function.
For specific business communities, where opportunities arise explain the importance of a structured problem management and incident handling process.
As required support the analysis of key supplier problem management and incident handling performance.
Review current problem management cases and major incidents and report cases were escalation may be required.
Where available review and analyse supplier problem and incident database(s) to identify common issues and solutions
Mercator IT Solutions provides services as an agency and an employment business