IVR Design Specialist

California  ‐ Onsite
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Keywords

Description

45604-IVR Design Specialist

Pleasanton, CA 94588

Position type: w2

Contact duration: 12months + (Strong possibility of extension)

The IVR Designer is responsible for taking the lead on assigned IVR projects, serving as the subject matter expert and insuring on-time delivery of the project into production. This position will be responsible for validating the accuracy of the IVR design entering production and insure that what was expected from IVR is delivered. The candidate will work with various stakeholders to ensure requirements are captured, then document IVR specific design requirements and follow project through to implementation. The position is responsible for working with the 3rd Party vendor to deliver IVR design that meets business expectations. Additionally, the analyst will identify opportunities for IVR improvements and enhancements. The individual in this position will assume primary responsibility for validating UAT test plan documentation and leading UAT execution 

Partner with IT and IVR Vendor to implement IVR component of the Contact Center Strategy Telephony Infrastructure solution.

Includes but not limited to: 
Serve as the business interface and primary point of contact for IVR related projects 
Contribute in discovery/design solutions meetings 
Using industry best practices and IVR experience, develop appropriate design approach to facilitate meeting the goals for the project 
Assess impacts of potential design/system constraints on requirements and obtain approval from impacted business owners when necessary 
Post-implementation monitoring 

Basic Qualifications- 
Demonstrates 5+ years of IVR design experience which may include large business technology projects with a significant number of integrated processes. 
Demonstrates ability to direct and manage quality reviews and quality control monitoring for large complex programs. 
Competency with Microsoft Office Suite of products (Word, Excel, PowerPoint, Visio, Project) 
Ability to travel up to 75% 

Start date
n.a
From
Enclipse Corp.
Published at
12.04.2014
Project ID:
694615
Contract type
Freelance
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