Description
An opportunity has arisen for a Complaints Manager to join one of our leading Financial Services clients in London for a 12 month contract as part of an on-going project looking into complex investment and pension advice.
The post holder will provide support to the business by:
*Assisting the frontline in responding to complaints
*Conducting investigations and producing responses
*Working closely with other areas of the business to ensure timescales, LSAs and regulatory requirements are met
*Ensuring relevant systems and databases are kept up to date and maintained
*Identifying areas for improvement in the complaint management process for discussion with team management and colleagues.
*Undertaking any additional work as required to assist the management team.
Must have proven experience of the following:
*Experience of regulatory complaints
*Experience of investments
*Minimum of QCF level 4 or equivalent.
*Proven ability to build and maintain effective communication links across business.
*Good understanding of Group investment products and wealth management methodology.
*Understanding of complaint handling procedures and processes and regulatory policy and issues affecting the business.
*Proven ability to manage stakeholders and drive relationships with business clients.
*Advanced user of MS word, excel and PowerPoint
If this sounds like a match to your skill set, please send your most up to date CV for immediate consideration. Please also note that candidates who do not have the minimum required experience can not be considered.
Recruitment Zone acting as an employment business in regard to this advert.