Description
JOB PROFILE:
Staff manages support for MSC/MGW/HLR/STP/TSC on Project Activities, Customer Complaints, Operation, Preventive and Corrective Maintenance. Staff required ensuring all the operational stability and healthiness of the ZTE Core nodes towards Excellence Customer Experience (ECE).
MAJOR DUTIES AND RESPONSIBILITIES:
Secondary
Staff needs to fulfil the following requirement:
a) To attend working level meetings inter/intra section.
b) To support change management group if assistance required.
c) To receive new nodes/elements into the network.
d) To support Other ZTE (BSC & RNC) network if needed.
Expectations:
- To work on renewal of support contract (if applicable).
- To support on new or existing project work
- To monitor on access/security in GSM areas (logical/physical).
- To escalate to Head of Core Switch for any issues or on any unsolved matters.
- To report weekly on running activity related to GSM.
- To report on KPI on monthly basis.
- To track on hardware especially related to processing before service impact.
- To ensure all Operation and Maintenance job/achievement follows dept KPI requirement.
Your critical interfaces:
In this role, you will have the following critical interfaces:
- Critical internal interfaces within our dept and within Technology
- Operations - CE&FRC, Infrastructure Readiness & Change Assurance
- Development - Network Solution
- Network Planning & Rollout - Core Network Delivery & Core Network Traffic Management
- Technology Strategy & Architecture
- Critical interfaces with other DiGi divisions and externally
- Product & Segment Marketing
- Customer & Channels
- Finance (RA Team)
Your Merits:
- It is important that you have at least a tertiary level qualification in Engineering, Technology, IT, Computer science or Management field or hold a professional qualification from a recognised body, though extensive relevant experience may be considered in place of this
- For this role it is important for you to constantly have a customer mindset ie able to think and react in ways that will be beneficial or cause least disruption to our customers
- You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
User: DiGi Telecommunications
Duration: 12 months