Description
An exciting opportunity has arisen for a 3rd Line Unix Application Support Specialist.
Mandatory Skills
.Unix
*SQL and PSQL
*Incident Management
*Excellent verbal and written communication skills
Job Description:
*8-10 years of relevant experience or equivalent combination of education and work experience.
*Provide support, troubleshooting to the issues raised.
*Escalate, coordinate, and collaborate support issues with multiple teams as necessary
*Assume ownership of tasks assigned
*Provide follow-up status to clients according to support policies and procedures
*Document all call incidents and problems in Ticket tracking system
*Contribute technical solutions to organizational knowledge base
*Perform analysis of Incidents to trigger Problem and report accordingly
*Provide mentoring/coaching of peer analysts as directed by Leads/Management
Previous experience around supporting a business banking application will be of added advantage.
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.