Description
Job Title:
IT Support Specialist
Reporting To:
ICT Team Leader
Position Type:
Contract
Term (if Contract):
6 months (Initially with option to Extend)
Full/Part Time:
Full Time (40 Hours)
Location:
Basingstoke Office
Duties
- Provide 1st & 2nd line helpdesk & support to the users in the Basingstoke offices and where possible resolution of issues.
- Daily management and response to calls logged in the company helpdesk call logging system.
- Input calls into the company helpdesk call logging system
- Build new PC's (desktop, CAD and laptop) and deploy according to company standards.
- Provide telephone support to users as and when required.
- Escalate problems to the technical network administration team as and when required.
- Manage and support the use of company mobile phones.
- Manage and support the company telephone systems
- Upgrade/migrate software products/platforms as and when required, according to company standards.
- Any other support activities as deemed necessary by the ICT team leader or network administration team
Person Specification
- Must be a good communicator.
- Must have previous experience working in a support/helpdesk environment.
- Must have a thorough and in-depth working knowledge of all Microsoft office/desktop products.
- A good working knowledge of MS operating systems (desktop and server)
- Understanding and experience of cable patching systems
- Understanding of IP telephony, patch panel, LANS and Wifi.
- A good working knowledge of MS Exchange and email systems
- A good working knowledge of Microsoft products in general
- A good working knowledge of Microsoft Active Directory.
- Able to work alone and un-supervised
- Able to work as part of a small team and cope under pressure