Description
Catalogue Manager
Brussels, Belgium
Contract Length: 7 months +
Key Skills: Catalogue, Service Management, Customer Relations, MS - Office, ITIL, NATO, NACMA, NCIA, NC3A, NCSA, NAMSA
Duties:
Under the direction of the Senior Catalogue Manager, the incumbent will perform duties such as the following:
-Maintain up-to-date the interim catalogue of services during the bridging period
-In conjunction with SStrat, take into account the inputs from Service Portfolio after the bridging period.
-In support of the Senior Catalogue Manager, maintain the level 2 processes on Service Catalogue Management (SCM) and provides regular reports on their implementation.
-In support of the Senior Catalogue Manager, establish strong relationship with SStrat and SSupl in order to give agility to the SCM processes.
-Performs other duties as may be required.
Experience and Education:
-A university degree in Business Administration or a related discipline; relevant postgraduate qualifications is desirable but can be offset against the appropriate experience.
-A minimum of 5 years' experience in a position that requires regular contact with customers, clients and business partners.
-ITIL V2 Service Management qualification
-Proven experience with process architecture
-Experience with process automation and relevant toolsets/application
-Extensive MS Office knowledge
-Knowledge of NATO responsibilities and organization.
-Proven ability to communicate effectively orally and in writing with strong briefing skills.
Desirable Experience and Education:
-A recognised service management or customer relations qualification and extensive experience in development and implementation of a catalogue of services
-Prior experience of working in customer-oriented, service-based, multinational organisation comprising both military and civilian elements.
-Knowledge of NATO responsibilities and organization, including nations, ACO and ACT.
Language Proficiency:
-A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
-NOTE: Most of the work of the NCI Agency is conducted in the English language.
Competencies or Personal Attributes:
-Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
-Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
-Interpersonal Savvy - Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
-Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
-Tactical agility - Sees ahead clearly; can anticipate future consequences and trends accurately;.
-Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interested and yet be fair to other groups; can solve problems with peers with a minimum noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration;
-Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; arranges information and files in a useful manner.
-Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind.
-Motivating others - can motivate many kinds of direct reports and team or project members; is someone people like working for and with.
Travel:
-Occasional business travel to NCI Agency facilities in The Netherlands (Den Haag);
Professional Contacts:
The incumbent is responsible for:
-Support establishing and maintaining external contacts with scientists, political officers and military staff in bodies such as NATO International Staff, NATO International Military Staff, NATO Command Structure, NATO Agencies, multi-national organisations, national Ministries of Defence (MoD) and laboratories, private scientific and industrial organizations, the European Union, the United Nations, etc.;
-Support coordinating and cooperating with other segments of the Agency to adequately and satisfactorily perform the above mentioned duties.
Candidates with a current security clearance are strongly encouraged to apply
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards)