Description
Senior Business/Functional Analyst
Experienced Siebel Functional Consultant combined with Global roll-out experience required for a multinational FMCG.
Working within a team to deliver a strategic solution covering end-to-end functionality across multiple countries. The candidate must have extensive Business and Functional analysis experience working with Siebel products within challenging programmes and a proven record of working with the business to deliver to programme requirements.
Responsible for:
Gathering business requirements against a global business operating model
Fit-gap analysis for global process against Siebel out-of-the-box
E2E analysis to ensure that functionality and process matches the global model (cross system process, interfaces, and function)
Performs analysis and evaluation of options, alternatives, and system capabilities
Creation of process design/system solution to ensure that requested functionality and process is mapped to out-of-the-box Siebel capability
Assisting in the Change Management process for the existing Organisations within each country
Provide functional expertise in areas of Siebel CRM including Order Management, Sales and Customer Service
Qualifications and Requirements:
The following minimum qualifications are required in order for an individual to perform the essential duties and responsibilities of this job:
Bachelors' degree or equivalent required; Master's Degree preferred
Experience of a global deployment of Siebel (8.1) integrated with PeopleSoft staying as close to out-of-the-box functionality as possible.
Experience in as many of the following Siebel CRM functional areas as possible: Sales, Service and Order Management. OBIEE experience a plus'.
8+ years of experience in the IT industry, with at least 5+ years' experience as a Siebel functional analyst
Strong process knowledge of business and business systems
Good understanding/knowledge of ERP technology
Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment
Strong interpersonal interaction and teamwork with a customer service orientation
Requires strong oral and written communication skills with proven ability to communicate and build relationships cross-functionally
Ability to organize, prioritize work, meet deadlines, and work independently