Complaint Manager (m/f)

Central Switzerland/Swiss Plateau region  ‐ Onsite
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Keywords

Description


We are looking for a
Complaint Manager (m/f)

Reference: -en
Start: asap
Duration: 12 MM++
Place: in Central Switzerland/Swiss Plateau region
Branch: Pharmazeutische Industrie

Your tasks:
  • Managing individual cases (Inquiries, Complaints) according to regulatory and ISO Quality system requirements and needs of the Country Organizations, ranging from creation, acceptance, classification, investigation, complete documentation, on-site trouble shooting (if required) and resolution of product issues in a timely manner
  • Designing and performing investigations (component tests, data analysis etc.) to ensure an efficient approach for root cause analysis
  • By collaborating and interfacing with Business Area and global functions, ensure appropriate measures and workarounds from cases are derived
  • Communicate quality related information to the Country Organizations in a timely manner and create regular reports to document in-market product quality and performance
  • Provide information from cases in order to update product documentation
  • Support constant evaluation of global case resolution vs. regional and local practice


Your qualifications
  • Degree in Engineering, Informatics or Natural Sciences (Physics, Chemistry, Biology) or equivalent professional experience
  • Willingness and ability to handle HW, SW, connectivity and application aspects of the analyzers
  • Work experience in the area of medical technology in either 1st or 2nd level support or R&D/Operations related functions is desired
  • Strong communication skills in English (written and spoken) are essential, fluent communication skills in German are desired
  • Strong ability to handle multiple issues/cases in parallel
  • Efficient documentation in MS Office applications (especially Word, Excel and Powerpoint)



Skills:
- Quality manager
Start date
ASAP
Duration
12 MM++
(extension possible)
From
Hays AG
Published at
02.05.2014
Contact person:
Kerstin Sieber
Project ID:
702814
Contract type
Freelance
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