Description
As the Service Desk Officer you will provide a high quality of client-focused service to ensure the delivery of innovative support to clients. This will be achieved through the use of current technologies and systems.
Key duties include:
- Provide first line phone support to users
- Assist where possible in resolving issues
- Respond to incoming written requests
- Document call details
Reporting to the Team Leader and working in a lively team environment, you will need to have excellent verbal communication skills and be confident in your problem resolution ability.
The successful applicant will have:
- Minimum 2 years experience in Service Delivery
- Demonstrated ability to think proactively and problem solve
- Excellent verbal and written communication skills
- Ability to prioritise and work to deadlines
- Strong work ethic
This organisation has a great culture that supports and encourages skill development in its staff which is evidenced by the longevity of current team members.