Description
Customer Services Specialist - Customer Support - Service - Customer services
Customer services and support specialist required by leading organisation based in Victoria, London. We are looking to speak to experienced customer service individuals who have provided support and exceptional customer service to individuals over the phone.
Key responsibilities include:
- Answer customer inquiries by chat, email and phone.
- Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes.
- Technical mentoring: teaches and provide support to front-line agents
- Produce clear and concise case documentation in knowledge share database.
- Handles multiple tasks, Switches priorities and focuses as needed
Required Experience:
- 2-3 years support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired
- Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment.
- Excellent problem-solving skills and the ability to learn my clients products
- Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis.
- A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals
- Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues.
- Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
- GCSE's/A Level qualifications
- Technical or computer background preferred.
If you are interested in this customer support role please apply below.